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The Next Generation of Patient Transportation

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A Better Future for Non Emergency Medical Transportation Management

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Bringing a new approach to patient transportation

Always here to help you

We are a proven, end-to-end solution to the logistics challenge of NEMT (non emergency medical transportation). Advancing performance for all modes, all geographies, and all member needs. The Castillo system gathers data and insights on the transportation patterns and utilization of your membership to help drive greater efficiencies and better healthcare outcomes.

New Technology

Castillo was built, from the ground up, to be a healthcare ally by using data and technology to cut costs and improve outcomes. From basic requirements, such as providing encounter data and managing eligibility files, to delivering advanced dashboards and reporting—The Castillo Platform is at a state department or health plan’s disposal to better manage their NEMT program.

New Era of NEMT

Castillo Platform is designed for the management of a state and/or health plan’s NEMT benefit. Government agencies and managed care organizations (MCOs) spend millions of dollars each year on this critical benefit to ensure their members can get to and from their healthcare appointments—safely and reliably.

+201234567890

Built for Healthcare
Designed for NEMT

Our goal is to deliver quality of care in a courteous, respectful, and compassionate manner. We are a proven, end-to-end solution to the logistics challenge of NEMT (non emergency medical transportation). Advancing performance for all modes, all geographies, and all member needs.

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about

The traditional Non-Emergency Medical Transportation (NEMT) model utilizes commercial fleets that are inflexible, expensive to maintain, and managed using traditional dispatch models. These fixed fleets have a difficult time scaling when demand is high, and leave providers with a surplus of vehicles on the road when demand is low.

We have combined cloud-based, peer-to-peer dispatching with GPS tracking to dramatically improve on-time performance and service visibility. What does all that really mean? Our system can automatically detect and adjust for any service issues – such as a late driver or a traffic accident – without disrupting service.

  • Technology Driven
  • Virtual Fleet
  • Real-Time Data
  • Member Insights
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A New Approach to Patient Transportation

Transportation Providers & Independent Driver-Providers

Always here

We serve a broad range of clinical, technical and individual needs with one single goal in mind: making access easy. Members can reach us 24/7/365 as they prefer—phone, fax, mobile, desktop—wherever or whenever a member needs transportation to a doctor.

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Full Service

Our Member Centric Technology Resources focus on creating the best experience for every ride. We use an interactive voice response (IVR) system, web portals and mobile applications that allow members, facilities and clients to book and track healthcare and social trips. In addition, members can rate their call center and ride experience, which helps us continually improve our services and their experience.

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Our Network

Our network of drivers is key in our commitment to provide members with access to care. Our team has the largest, most robust and committed transportation network available. These transportation providers ensure our members get where they need to be safely and on time. We partner with many minority- and women-owned transportation partners to ensure they reflect the communities we serve.

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Industry Leader

No other transportation broker has implemented and managed more NEMT programs in urban and rural environments. We provide our clients with fully integrated management solutions that enable efficient operations, reduced costs and improved service.

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Integrated System

Our transportation network management platform combines proprietary software with aggressive quality management to offer a superior NEMT solution for our clients’ transportation needs. At the core of our operation is innovative technology. Our system improves the administration of medical and social services transportation programs through an integrated technology platform and open, flexible architecture. As a result, we can improve the member experience by efficiently connecting each member to safe and reliable transportation.

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In Time

Modivcare’s reporting and analytics capabilities capture metrics, trends and anomalies allowing our clients to understand program performance. Our scalable platform connects, controls, and provides data analytics for the end-to-end trip lifecycle so that we can accurately monitor and report on any aspect of NEMT program in near real time.

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Built for Healthcare. Designed for NEMT.

We’re bringing a new approach to patient transportation

Our network depends on quality, third-party transportation providers as well as fleets of Independent Driver-Providers. If you’re a qualified commercial transportation provider and you’re tired of the status quo, we’d love to have you on board.

  • Technology First
  • Technology Driven
  • A Partner You Can Trust
  • Virtual Fleet
  • Real-Time Data
  • Member Insights






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Join Today!

we help get people to and from their medical appointments. We’re looking to partner with quality drivers in the region.

Register as Driver Or Provider



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